When Should I Contact the Ombudsman?

Before contacting the Ombudsman, you should try to resolve the complaint through the DJJ grievance process. If the problem remains unsolved, contact the Ombudsman's office for further assistance. If you feel you have a legitimate concern about the care and safety of a youth to include physical and sexual abuse, threats, harassment, medical or mental health treatment, please contact the Ombudsman for immediate assistance.

Many concerns can be addressed by the youth's counselor or the facility director. If you need further help, the Office of the Ombudsman will make every effort to address your concerns.

The Ombudsman's Office shall not be used to by-pass or avoid using the grievance process. If you have attempted to resolve your complaint with DJJ Staff and did not reach a satisfactory resolution, then you may submit your complaint by written letter or by calling the Ombudsman. Once your complaint is received and reviewed, the Office of the Ombudsman will further assist you and make every effort to address your concerns.